(Updated 2:21 PM AEDT Friday, 15 October)

To our customers,

Following the move to COVID Alert Level 3 in Auckland, we have made our full range available for order. Dispatch of non-essential items from our primary distribution centre in Auckland, New Zealand has resumed including unshipped orders containing non-essential items.

Keep safe, and stay well,
The team at Mighty Ape

Dispatch delays

We're also experiencing a high volume of orders at present at Mighty Ape and orders are taking a little longer than usual to dispatch. Please allow 2–3 days working days for orders to be dispatched. We apologise for the inconvenience and thank you for your patience.

Our shipping estimates are reviewed multiple times throughout the day to ensure we are sharing the most accurate information possible. For an indication of shipping expectations on products please refer to the stock status on our product pages (below product prices).

Can I make changes to an existing order?

Yes – our Customer Service team has been working from home under Level 3 guidelines and remains available to answer emails and Live Chat. We encourage you to get in touch, but ask that you please extend patience and kindness to our CS Team who are working through a large volume of enquiries as quickly as they can.

Temporary Minimum Order Value

We are currently experiencing a high volume of orders. This puts additional pressure on our distribution centre and our courier partners’ capacity to fulfill and dispatch your orders. To allow us to manage our capacity and ensure that we’re meeting your delivery expectations we have temporarily implemented a minimum order value of $30 (excluding shipping) on all new orders for physical products.

Please note that orders for digital products, such as electronic gift vouchers, will be unaffected by this policy. You can still place orders for digital products below $30 as normal.

Thank you so much for your patience and understanding. We hope that you and your families are all keeping safe and well in your bubbles :)